FAQs

How to contact support?

We provide Support 24/7 via emails & on Skype.

How do I report a problem with the service?

Following are methods to contact our support:

  1. Live Support: Skype (Skype IP: hoover.tel)
  2. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  3. Visit Website and fill out contact us form.

What audio codecs does HOOVERTEL support?

We support the G.729a and G.723 codecs for all of our routes. Additionally, the G.711u,G.711a, and G.726 codecs are supported for most.

How do I choose between the Premium, Gold and Silver IP Voice routes?

Use following Prefixes before country code for Premium || Gold and Silver:

  • Premium: 11
  • Gold: No Prefix
  • Silver: 22

What dialling format should I use to send calls?

Please send calls in e164 format with the prefix for the route you’d like to use (see below) as follows: prefix + country code + area code + number .

Can I make some test calls before crediting my account?

Once you have registered for your free account, you will be given a small amount of credit to test the service.

What is the smallest amount I can top-up?

There is a minimum top-up value of $100. This minimizes our admin expenses, allowing us to keep rates low.

What payment methods do you accept?

Wire Transfer: No limit to the amount we will accept. Please ensure that you elect to pay all charges as we will only credit your account with the total funds received into our bank account.

Paypal Mass Payment: No limit to the amount we will accept.

Paypal Express: No limit to the amount we will accept on condition that account is FULLY VERIFIED & ADDRESS CONFIRMED. There is a charge of 2.5% fee. We require a government issued photo ID and utility bill (for example, gas bill, electricity bill, cable bill). This needs to be done for each new paypal account you would like to use.

Western Union: No limit to the amount we will accept. Contact Billing Team on This email address is being protected from spambots. You need JavaScript enabled to view it. to get latest Western Union details.

Credit Card: Payments will be accepted up to $500 in any 24 hour period. We require a copy of the latest credit card statement, copies of the front and back of the card (blanking out the middle 8 digits) and Government issued photo ID must be faxed or a scanned copy emailed to us: contact details. This needs to be done for each new card you would like to use. A charge of 2.5% will be deducted from payments.

Please note: In addition to the above ID requirements, under certain circumstances further ID may be required or a third party mandate completed if the payer is not the same as the account holder.

How do I view or download my CDR / call records?

We only provide CDRs/Call Record on special request to our Billing Team on This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I download a rate list in CSV format?

You can download a CSV rate file on the Rates page.

How do i register for a HOOVERTEL account?

Simply visit the Interconnection Page and fill out the form.

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Payment Methods

payment methods

Head Office

1st Floor
17-19 York Road
London SE1 7NJ
United Kingdom

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 08443577748
Fax: 08443576858